Refund Policy

We want every 8am order to be good. If it isn't — for any of the reasons below — we'll make it right. This page tells you exactly when refunds apply, how to ask for one, and how long it takes.

You can request a refund if:

• You paid online but the order was never fulfilled
• The food you received was significantly different from what you ordered
• An ingredient ran out and we couldn't substitute (in which case we'll refund automatically — no request needed)
• You changed your mind within 2 minutes of placing the order, before the kitchen begins prep
• Service is cancelled by us for any reason after you've paid

Refunds may be declined if:

• You picked up the order and consumed part of it before raising a concern
• You didn't collect an order that was prepared and held for you through end of service that day
• You ordered the wrong item by mistake after kitchen prep had begun
• The complaint is purely about taste preference rather than a quality issue

We review every request fairly. If we decline, you'll get a clear reason and can escalate.

The quickest way — from your order page:

1. Open your order at /order/<your-code>, or visit /my-orders
2. If the order is paid but not yet picked up, tap "Request refund" at the bottom of the page
3. Add a brief reason — this helps us improve and speeds up review

Or contact us directly:

• WhatsApp 0706 579 2002
• Email 8amfoods@gmail.com (include your order code, e.g. 8AM-X4KP)

A team member reviews your request, typically within one business day. You'll see status updates on the order page and (if you provided contact details) by message.

• The refund is initiated back to your original card or bank account through Paystack
• Paystack typically processes refunds in 5–10 business days
• You'll see an entry in our records once initiated; the bank-side reversal depends on your bank's timing

• We refund in cash on the spot, at The Bakery
• Bring your order code so we can verify in our system
• If you've left and need a refund later, call/WhatsApp us and we'll arrange

In some cases — e.g. one item missing from a multi-item order, or one item arrived cold but the rest fine — we may issue a partial refund covering only the affected item. We'll tell you clearly what's being refunded and why.

If we cancel your order for any reason (sold out, ingredient shortage, force majeure), you receive a full automatic refund. No request needed; you'll be notified.

If you don't agree with our refund decision, please reply to the email you received and we'll re-review. If we still can't agree, you may also raise a dispute directly with Paystack through your bank.

For anything refund-related:

• WhatsApp 0706 579 2002
• Email 8amfoods@gmail.com
• The Bakery, beside the school market — every day from 6:30 AM